Vacancies

Forecourt Attendant

Top Oil has a vacancy for a Full-Time Forecourt Attendant. If you have great organisational skills, strong attention to detail and are looking for an opportunity to further your career, please apply.

Purpose of the Role: To ensure all yard sales activities are completed promptly and correctly while delivering excellent customer service.

Main Duties/Responsibilities:

• To deal with customers in a friendly, efficient and helpful manner and be the main point of contact for fuel payment
• Address customer queries/complaints to a friendly and efficient manner, escalating problems as and when required
• To ensure all yard sales activities are carried out efficiently including price displays, cash handling, and daily yard reconciliation
• To carry out general administration duties and tasks
• To complete the necessary Health and Safety procedures
• To carry out any other additional duties as required ensuring the smooth running of the depot
• Maintain the general upkeep and appearance of the forecourt – Ensuring pumps are kept clean at all times
• Operate, at all times, in a customer friendly and supportive way with both customers and staff.

Skills and Competencies:

• Customer service focused
• Motivated, proactive and enthusiastic
• Ability to work on their own initiative
• Time management ability
• Good organisational skills
• Being courteous, professional and persistent
• Proficient in MS Office including Outlook, Word, Excel.

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

For immediate consideration for this position please feel free to email your CV to [email protected]

Who are we?

Founded in 1924, Irving Oil is a family-owned company specializing in the refining and marketing of finished energy products, with operations throughout Ireland, Eastern Canada and New England. Our company is known for its commitment to customer service, safety, environmental responsibility and our contribution to the communities where we live and work.

Top Oil, our Irish Sales & Marketing business, became part of the Irving Oil family in 2019. Headquartered in Dublin, Top Oil provides a true end-to-end solution – from port to pump and all the points in between, ensuring the best quality product for Irish industry, businesses, farms, homes and motorists across 32 counties.

Top Oil has a vacancy for a Foodhall Manager. The position is based in our Top Oil Service Station in Ballyvolane, Co.Cork.

Primary Purpose of the Role:

The Foodhall Manager provides the overall leadership and supervision to all staff of the restaurant to ensure that the restaurant meets and exceeds the targets set for the store.

The Job:

• Management of all recruitment & selection/training & development requirements for the store
• Ensure the store is operating safely at all times
• Ensure all staff are fully trained
• Build and maintain high sales and profits
• Investigate and respond directly to customer complaints
• Operate within the guidelines of the law at all times
• Meet set targets with regard to food costs, labour costs, customer counts, mystery shopper and pizza audit scores
• Ability to plan and prioritise
• Flexibility is key in this role as you will be required to work a mixture of days, evenings, weekends and nights
• To complete any ad hoc administration duties as required to ensure the smooth running of the store

Experience and Qualifications

• A minimum of 3 - 5 years Store Management experience in the Catering/Hospitality/Quick Service Food industry is required
• Ability to conduct yourself in a professional manner at all times
• Customer focused, innovative, motivating and energetic are key attributes required for this hands on role
• Excellent organisational and team leader skills, self-motivated, enthusiastic, and have a positive attitude towards work

Personal Characteristics, Knowledge & Skills

• People Management experience is essential
• Develop and maintain a good team spirit with all store staff
• Excellent customer service skills and a professional demeanour
• Excellent time management skills
• Ability to follow Health and Safety regulations
• Excellent interpersonal skills, ability to work harmoniously with people at all levels within the organisation

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

For immediate consideration for this position please feel free to email your CV to [email protected]

Who are we?

Founded in 1924, Irving Oil is a family-owned company with operations throughout Eastern Canada, New England and Ireland with a focus on providing exceptional service and high-quality products to our customers. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here's what you can expect from us:

When you're a part of our team, you'll see how we bring good energy to our business and our employees. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, commitment to diversity and inclusion along with our safety-first culture helps reinforce our internal brand position where People Matter. That's why we're dedicated to the development of our employees, so that they can reach their career goals.

Role specifications: 

You are responsible for safe and efficient operations within the Company Owned Company Operated retail stores nationwide.  In addition, you are accountable for achievement of safety objectives, profitability targets, operational KPIs including customer service targets and third-party vendor relationships.   Working closely with the corporate teams to deliver results for the business.

Key Responsibilities:

• Overall responsibility for the safe and efficient operations within the Company Owned Company Operated stores (CoCo)
• Responsible for delivery of in-store sales and margin targets ensuring achievement of the P&L for the business
• With a Safety-First mindset, you will have responsibility to lead the CoCo business to ensure strict adherence to Company safety and operational policy including current safety programmes weCommit, Hazard Elimination, Accident/Injury management other HSE policies as outlined by the Company
• Provide comprehensive sales support in all areas; marketing, advertising, point-of-sale (POS) activities, and technology usage which support increased footfall, increased margin
• Develop policies, standards, models and programs to support the CoCo Network store objectives
• Responsible for leading the store management team to create a target driven and personal accountability culture
• Managing and motivating staff is key to reducing turnover, building a successful pipeline of likeminded leaders, ensuring best HR practice is in place with appropriate training
• Responsibility for managing channel expenses and improving efficiencies in the front end of the business
• Develop a comprehensive management cadence framework and communications structure with the team 
• Provide and produce weekly reports and data on all aspects of operations 
• Other ad hoc responsibilities as required

Professional skills:

• An established leader 10+ years’ experience with a proven track record of success in achieving management targets in a fast moving, results driven culture
• Experience gained working in operational management roles through ongoing management
• A manager who is able to lead, motivate and inspire a high performing team to maximise results working with both direct reports and in a matrix environment
• Ability to use own initiative and actively empower own team
• Can work at pace in a dynamic environment
• Goal orientated with a track record of success
• Highly skilled communicator with excellent interpersonal skills
• High levels of accuracy with good attention to detail in a time pressured environment
• Full clean Driving License and own vehicle is essential for this role, as nationwide travel is required.

Education and experience:

• Demonstrable skills gained in a similar management role that have maximised business potential and performance
• Extensive experience of continual process improvement, review and recommendations
• Extensive experience in working cross-functionally in delivering significant operational and sales performance for the Company
• Proven leadership experience of large teams
• Experience of working in the retail industry is an advantage 
• Leading and managing a team including development, performance management, succession planning and leading change

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

For immediate consideration for this position please feel free to email your CV to [email protected]

Who are we?

Founded in 1924, Irving Oil is a family-owned company specializing in the refining and marketing of finished energy products, with operations throughout Ireland, Eastern Canada and New England. Our company is known for its commitment to customer service, safety, environmental responsibility and our contribution to the communities where we live and work.

Top Oil, our Irish Sales & Marketing business, became part of the Irving Oil family in 2019. Headquartered in Dublin, Top Oil provides a true end-to-end solution – from port to pump and all the points in between, ensuring the best quality product for Irish industry, businesses, farms, homes and motorists across 32 counties.

Due to our continued success and growth we are looking for a new ambitious Store Supervisor to join our team in Kilmoon Cross, Co. Meath. This position is ideal for a self-starter looking to grow their career with an industry leader.

As Store Supervisor, you will be responsible for assisting the Shop Manager in the following areas:

• Assist with managing the day to day operations of the shop and deli 
• Ensure high quality and consistent customer service is provided at all times
• To deal with customer complaints in a professional and pleasant way
• Ensuring that staff are up to date with current promotions
• To delegate and communicate effectively with staff
• To motivate, coach and mentor your team daily encouraging consistent performance and growth
• To drive excellence across the team and ensure best practice at all times.
• Working to all company policies and Health and Safety procedures including HACCP, across all departments in the store.
• To maintain the stability and reputation of the shop & deli by complying with legal requirements.
• To undertake additional duties as maybe assigned by the shop manager.
• Ensure stock taking procedures across all departments are adhered to.  

Requirements for the job of Store Supervisor

• 2 - 3 years Supervisory experience in a deli or shop, preferably both.
• Team Management
• Excellent customer service skills
• Experience in driving a fast paced high volume shop and deli
• Candidates must be flexible in their availability on working hours

For immediate consideration for this position please feel free to email your CV to [email protected]

Retail Sales & Deli Assistant 

You’ll be involved in everything from checking off deliveries, to dealing with customer queries and ensuring that the deli is always fully stocked and appetising to customers. It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers and providing amazing customer service experience at all times

Your day to day duties:

Deli:

• Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations and responding to requests.
• Preparing special orders
• Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
• Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing rubbish and confirming that tools are in working order.
• Following all food safety and hygiene procedures established by the company and other regulatory agencies.
• Cooperating with others to ensure customer satisfaction.
• Confirming that all displays, products, and services comply with company standards.

Shop:

• Serving customers at the till
• Keeping the shop clean and presentable
• Stocking, tidying and cleaning shelves.
• Adhere to all cash handling procedures.
• Answer and follow up on all customer enquiries at the cash desk.
• Adherence to the Cashier Policies and Procedures at all times.
• Pack away and follow procedures regarding all shop and deli deliveries 

To undertake additional duties as maybe assigned by the Store Manager.

Knowledge, Skills & Experience:

• Previous customer service experience
• Initiative and a good work ethic
• Previous experience of working in a deli would be very advantageous but not fully essential as full training will be provided.
• Good at multi-tasking
• The role will involve early morning, evening and weekend work so flexibility is a must.
• A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee.

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

For immediate consideration for this position please feel free to email your CV to [email protected]